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Return Policy for US-Trapstar.com
At US-Trapstar.com, we want you to be completely satisfied with your purchase. If you need to return an item, we’ve made the process simple and straightforward. Please read our return policy below for full details.
Return Window
You have 30 days from the delivery date to initiate a return. This allows you ample time to decide if your purchase meets your needs.
Condition Requirements
To ensure a smooth return process, please adhere to the following condition requirements:
- Items must be unused and in their original condition.
- Original packaging is preferred for returns.
- Tags must be attached, if applicable.
Refund Method
Refunds will be processed to your original payment method within 5-7 business days once we receive and inspect your returned item.
Return Shipping
Return shipping is the responsibility of the customer. We recommend using a trackable shipping method to ensure your return is received. To initiate a return, please follow the steps outlined below.
Return Process Steps
- Contact our customer service team at support@us-trapstar.com to request a Return Merchandise Authorization (RMA).
- Receive your RMA and return instructions via email.
- Ship the item back to us using the provided instructions.
- Once we receive your return, we will inspect it and send you a confirmation email. Your refund will be processed shortly thereafter.
Exceptions
Please note that some items are final sale and cannot be returned. This includes:
- Final sale items
- Custom orders or personalized items
We appreciate your understanding and look forward to serving you again in the future. Thank you for choosing US-Trapstar.com!
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